Managing Difficult Conversations

Description

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
Learning Outcomes:

• Define frame of reference
• Establish a positive intent and a desired outcome
• Use good communication skills during a conversation
• Draft a script for a difficult conversation
• Use specific steps to carry out a difficult conversation
• Access additional resources as required
• Maintain safety in a conversation