Privacy Policy

Privacy Policy

Our commitment to privacy

This privacy statement explains how The Training Group (referred to as “we”, “us” or “TTG” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please ring us on 0843 289 4038 or email us info@training-group.co.uk This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by TTG via our website and in any manner described in the Privacy Statement.

 

Protecting your personal information

Your personal data is protected by General Data Protection Regulations (GDPR). You can find the details for the UK Information  Commissioner at  https://ico.org.uk/ or by accessing TTG GDPR Statement at www.training-group.co.uk As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

 

Personal Information

We collect personal data about you when you enroll as a learner. At enrolment, we may ask you for sensitive personal data and for your consent to use it for a specific purpose. If you do not wish to provide this information, you may select the Not Known/Not Provided or Prefer not to say option.

We share some of your personal data with the Awarding Organisation and where relevant with the Skills Funding Agency through their Learner Registration Service. If government funding is available for your course, we collect personal data from you to see if you can have that funding. When you access your course materials we collect information about how you use those materials.

You may provide us with further personal data if you use one of our learning or communications facilities or use one of our online skills tests. We use cookies and other technologies to keep track of how you interact with our website and to target advertising. For further information about this please see our Use of Cookies Statement.

 

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for government funding (if available), customer feedback and for general statistics and research.

Depending on the preferences indicated by you:

  • we may use your personal data to contact you about developments and
  • TTG may disclose your personal data to your sponsor if you are being sponsored by your employer or by a trade organisation or other group.
  • we may disclose your information to certain government agencies in connection with the funding of your registration and enrolment, either in a TTG Approved Centre or online.
  • We will provide our approved service providers will have access to your name, date of birth, address, username, learner reference number and details of which TTG courses you have enrolled on in the past. You can request that:
  • we provide you with a copy of the information we hold about you (we may charge you a small fee).

You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.

 

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us:

  • your full name
  • email address
  • your date of birth (security question)
  • in which region of the UK you are based
  • where you heard about

We also ask for your company name but you do not have to provide this information if you do not wish to.

Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

 

The information we collect when you access Course Materials

We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

You may also provide personal data through:

  • calls to our helplines;
  • letters and e-mails;
  • customer feedback

We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

 

How we use the information we collect

We use your personal information:

  • to answer your queries or complaints;
  • to deliver our online services, for example, any Courses that you have access to
  • to provide Course Materials;
  • to carry out administration;
  • to seek your opinion of the Course and Website
  • for general statistics and research;
  • for obtaining any relevant professional advice;
  • as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal

 

Paying for a Course online

When you pay for a Course online, you will be asked for:

  • details of a credit or debit card;
  • an e-mail address; and
  • a telephone

These details are collected by: Tide Ltd and GoCardless Ltd

They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, we will use industry-standard software, which encrypts your information. For

For further details about the security of this information, please refer to Tide Ltd.

 

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you. If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

 

Requests for information

If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

 

Keeping your personal data

We keep personal data :

  • for as long as is necessary to fulfil the purposes we collected it for;
  • as required by law; or
  • to enforce or defend legal

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

 

Cookies

We use cookies and other technologies to keep track of how you interact with our website and to target advertising Please see the TTG Use of Cookies Statement for further information.

 

Your rights

You have the right to:-

  • ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any To obtain a copy of this information, please contact us on 0843 289 4038 or email us at info@training-group.co.uk
  • challenge the accuracy of data held about you. 
  • Take steps to prevent your personal data from being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and state what you require to do to avoid causing damage or distress.

 

How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact:

The Training Group

0843 289 4038

info@training-group.co.uk

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    Level 2 Award in Vehicle Searching (RQF)

    Who is this for? This qualification is aimed at security staff involved with the process and operational requirements for searching vehicles when entering or leaving a designated area. Industry best practice, safety and methodology are instructed and practiced as part of this qualification to provide a robust working knowledge and skills required to perform effective vehicle searching.

    Level 3 Award in Security Management (RQF)

    Who is this for?  This qualification has been developed to provide the necessary knowledge and skills for Security Managers or those aspiring to advance their careers within the security industry. This is the next step from the initial SIA licence qualifications to introduce and practice management, supervisory and leadership skills that are required to take ownership of a team and contract effectively.

    Level 3 Award in Understanding Security Management (RQF)

    Who is this for?  This is an introductory qualification in its own right but also part of a pathway to the full Level 3 Award in Security Management by providing the first two units for this qualification as approved prior learning (APL) . It has been developed to provide the necessary knowledge and skills for Security Managers or those aspiring to advance their careers within the security industry.

    Level 1 Award in Mental Health Awareness (RQF)

    Who is this for? The QNUK Level 1 Award in Mental Health Awareness (RQF) is the ideal introduction to understanding your own mental wellbeing. The qualification covers the most common mental health conditions, their contributing factors and how to look after your mental health.

    Level 2 Award in Awareness of Young People's Mental Health (RQF)

    Who is this for? The QNUK Level 2 Award in Awareness of Young People’s Mental Health (RQF) is the ideal introduction to understanding young people’s mental health. The qualification covers the most common mental health conditions tha affect young people, their contributing factors and how to look they can after their mental health.

    The course is perfect for young people and those that support young people such as teaching staff and youth workers.

    Level 2 Award in Mental Health at Work (RQF)

    Who is this for? The QNUK Level 2 Award in Mental Health at Work (RQF) is the ideal introduction to understanding mental health in the workplace. The qualification covers the most common mental health conditions, how to identify potential mental health concerns in colleagues and then how to discuss their needs and assist them to access suitable services and support.

    Level 3 Award in Mental Health at Work (RQF)

    Who is this for? The QNUK Level 3 Award in Mental Health at Work (RQF) is the ideal qualification for mental health ambassadors in the workplace. With a responsibility to protect the health of employees at work, having mental health ambassadors highlights the organisations commitment to promoting positive mental health awareness. The qualification covers a range of mental health conditions; some more common than others, how to identify potential mental health concerns in colleagues and then how to discuss their needs and assist them to access suitable services and support.

    Level 2 Award in Principles of Handling Information in Health and Social Care (RQF)

    Who is this for? This qualification is intended for those that are working in, or are looking to start work in health and social care. The qualification introduces the key principles associated with the handling of information in a health and social care setting.ulations and requirements.

    Level 2 Award in Safeguarding Adults in Health and Social Care (RQF)

    Who is this for? This qualification is intended for those that are working in, or are looking to start work in health and social care. The qualification introduces the key principles associated with safeguarding adults at risk in a health and social care setting.

    Level 2 Award In Safeguarding and Protecting Children and Young People (RQF)

    Who is this for? This qualification is intended for anyone working with children or young people. this may be in a paid or voluntary role. The qualification covers all of the elements of shorter “awareness” courses but also includes information on what to do with a disclosure and how to protect yourself from allegations.

    Level 2 Award in Safeguarding & Protecting Children, Young People & Adults at Risk

    This regulated and nationally recognised qualification has been designed to provide Learners with the knowledge and skills required to competently carry out their roles and responsibilities in safeguarding and protecting, young people and adults at risk of harm.

    QA Level 1 Award in Health and Safety in the Workplace (RQF)

    This regulated and nationally recognised qualification provides Learners with a basic introduction to health and safety in the workplace, including the role that everyone plays in maintaining a safe working environment.

    Level 2 Award in Health and Safety in Health and Social Care (RQF)

    Who is this for? This qualification is intended for those that are working in, or are looking to start work in health and social care. The qualification introduces the key principles associated with Health and Safety in a health and social care setting.

    Level 2 Award in Health and Safety in the Workplace (RQF)

    This regulated and nationally recognised qualification provides Learners with the opportunity to develop their awareness of health and safety, including the role that everyone plays in maintaining a safe working environment.

    Level 2 Award In Manual Handling Loads at Work (RQF)

    Who is this for? This qualification is for those at work that require an understanding of the hazards associated with manual handling and how these can best be avoided. The programme is typically delivered over a day. The assessment includes practical elements as well as the knowledge element found in the QNUK Level 2 Award in Principles of Manual Handling at Work.

    Level 2 Award in Preventing Violence in the Workplace (RQF)

    Who is this for? This qualification is for those working in environments where they are likely to have to deal with aggressive individuals. Examples may include those working in service industries or retail. The qualification is not for those that are likely to have to intervene in violent situations.

    Level 2 Award in Principles of COSHH (RQF)

    This regulated and nationally recognised qualification has been specifically designed to develop Learners’ knowledge of COSHH Regulations and requirements.

    Level 2 Award In Principles of Manual Handling at Work (RQF)

    This regulated and nationally recognised qualification provides Learners with the opportunity to develop their understanding of the principles of safer manual handling.

    Level 2 Award in Principles of Workplace Risk Assessment (RQF)

    This regulated and nationally recognised qualification provides Learners with a greater awareness of risks in the workplace and the measures that can be taken to control them.

    Level 2 Award in Basic Life support (Adults and Children) (RQF)

    This regulated and nationally recognised qualification provides Learners with the necessary skills and knowledge needed to deal with an adult or child who requires basic life support in an emergency situation.

    Level 2 Award in Essential First Aid (RQF)

    This regulated and nationally recognised qualification enables Learners to gain the skills and knowledge needed to administer safe, prompt, effective first aid in situations which can arise when providing care.

    Level 3 Award in Activity First aid (RQF)

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    Level 3 Award in Administration of Emergency Medical Gases (RQF)

    Who is this for? The QNUK Level 3 Award in Administration of Emergency Medical Gases (RQF) is the ideal qualification for those that are responsible for the administering of oxygen and Entonox®. This is typically those working in a Prehospital setting.

    Level 3 Award in Administration of Emergency Oxygen (RQF)

    This regulated and nationally recognised qualification provides Learners with the skills and knowledge needed to safely administer medical oxygen in an emergency.

    Level 3 Award in Emergency First Aid at Work

    The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing appropriate first aid training.

    Level 3 Award in Emergency Paediatric First Aid (RQF)

    This regulated and nationally recognised qualification provides Learners with the opportunity to develop the basic skills and knowledge needed to deal with a range of emergency paediatric first aid situations which could arise when looking after children.

    Level 3 Award in First aid at work (Annual Refresher) (RQF)

    HSE guidelines state that employers should ensure their first aiders remain competent to perform their role. As such, it is strongly recommended that first aiders undertake annual refresher training to practise their skills and update their knowledge on the latest first aid procedures.

    Level 3 Award in First aid at Work (RQF)

    The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing appropriate first aid training.

    Level 3 Award in Paediatric First Aid (RQF)

    The Early Years Foundation Stage (EYFS) Statutory Framework requires all early years providers in England to have at least one person who has a current and full paediatric first aid certificate on the premises and available at all times when children are present. Providers should also take into account the number of children, staff and layout of the premises and increase their paediatric first aid provision accordingly to ensure that a paediatric first aider is available to respond to emergencies quickly.

    Level 2 Award in Basic Life support and management of anaphylaxis.

    This regulated and nationally recognised qualification provides Learners with the opportunity to develop their skills and knowledge in basic life support and the management of anaphylaxis. The content of this qualification has been approved by the Anaphylaxis Campaign.

    Level 2 Award in Cardiopulmonary resuscitation and use of AED’s

    This regulated and nationally recognised qualification provides Learners with the knowledge and practical competencies needed to safely perform Cardiopulmonary Resuscitation (CPR) and use an Automated External Defibrillator (AED).

    Combined First aid at Work and Paediatric First Aid

    Combining the QA Level 3 Award in First Aid at Work (RQF) and the QA Level 3 Award in Paediatric First Aid (RQF) into 3 extended days of classroom learning, this specially designed course provides Learners with all of the skills and knowledge needed to provide both adult and paediatric first aid, whilst minimising the number of training days required to achieve both qualifications. 

    Level 2 Award In CitizenAid (RQF)

    The QA Level 2 Award in citizenAID (RQF) is a regulated qualification designed to teach members of the public life-saving skills for use in the event of a deliberate multiple casualty incident.

    Based on the citizenAID Pocket Guide and Phone App, this 3 hour qualification will teach Learners how to react safely, pass on effective messages to the emergency services, prioritise the injured and give life-saving first aid in these extreme situations.

    Level 2 Award in Basic life support for adults and Children (RQF)

    This regulated and nationally recognised qualification provides Learners with the necessary skills and knowledge needed to deal with an adult or child who requires basic life support in an emergency situation.

    Level 3 Award in Forestry First Aid +F

    This regulated and nationally recognised qualification has been designed to provide Learners with the knowledge and skills needed to deal with emergency first aid situations in a forestry/agricultural context. 

    Level 1 Award in Fire Awareness (RQF)

    This regulated and nationally recognised qualification provides Learners with the opportunity to develop their fire safety awareness to help ensure that they are keeping themselves and others safe at all times in the workplace.

    Level 2 Award in Fire Safety for Fire Marshals (RQF)

    Who is this for? This qualification is intended for those that are undertaking the role of a fire marshal in a workplace. The qualification builds on the QNUK Level 1 Award in Fire Awareness at Work (RQF) and includes safe evacuation and personal emergency evacuation plans (PEEPS).

    Level 3 Award in Education and Training (RQF)

    This regulated and nationally recognised qualification provides Learners with the knowledge, understanding and skills required to prepare them for teaching in a wide range of contexts.

    Level 4 Certificate in Education and Training (RQF)

    Who is this for? This qualification is for those looking to start teaching adult learners. The QNUK Level 4 Award in Education and Training (RQF) is an in-depth qualification for those who wish to develop their teaching skills beyond the entry level qualification or for those looking to move into more specialist areas of teaching practice.

    Level 5 Diploma In Education And Training (RQF)

    Who is this for? This Qualification Is Designed To Prepare Individuals Who Would Like To Work Or are Currently Working In The Further Education And Skills Sector, Further Education (FE), College, Independent Training or Local Authority. On completion learners may register for QTLS and teach in a range of settings including primary & secondary schools.

    Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice

    This regulated and nationally recognised qualification has been designed to provide Learners with a detailed understanding of the processes and practice of internal quality assurance and attain the ability to plan, allocate and monitor work in their area of responsibility.

    Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice

    This regulated and nationally recognised qualification has been designed to benefit Learners by providing an initial understanding of the practice and processes involved in internal quality assurance.

    Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

    This regulated and nationally recognised qualification has been designed to benefit Learners by providing an initial understanding of the practice and processes involved in internal quality assurance.

    Level 3 Award in Understanding the Principles and Practices of Assessment

    This regulated and nationally recognised qualification has been specifically designed to provide Trainee Assessors with the knowledge and understanding of the principles and practices of assessment.

    Level 3 Award in Assessing Vocationally Related Achievement

    This regulated and nationally recognised qualification allows Learners to develop the knowledge, understanding and skills to effectively perform the role of an Assessor in a wide range of contexts.

    Level 3 Award in Assessing Competence in the Work Environment

    This regulated and nationally recognised qualification has been designed to equip Trainee Assessors with the knowledge, understanding and ability to perform the role of an Assessor in a work environment.