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Our booking terms and conditions

View the terms and conditions for all bookings with The Training Group.

Educating For The Future

tERMS AND CONDITIONS

1. Definitions

In these Conditions the following expressions shall have the following meanings:
• “The Training group” or “TTG” means The Training Group, as the provider.
• The “Client” means the person, company or other legal entity identified as providing a request to Focus to supply Services.
• “Services” means the goods or services to be provided by TTG to the Client under the terms of the contract and “Services” shall be construed accordingly.
• “Confirmation Date” means the date when all the following apply:
– A request to supply Services has been received from the Client by TTG
– TTG has confirmed to the Client that the course or other Services requested are available and the price is correct.
– Payment has been received, or alternative payment method agreed.
• “Contract” means the contract between TTG and the Client under which the Services are to be supplied by TTG to the Client.
• “Training Provider” means the company delivering a course when this is not TTG.
• “Working Day” means every day of the week apart from Saturday, Sunday and statutory holidays.  “Month” means a calendar month.  “Week” means seven consecutive days.
• “Intellectual Property” includes all training materials, course manuals, inventions, patent applications, granted patents, registered and unregistered designs, copyright works, trademarks and confidential information.

2. Scope

Unless otherwise agreed by TTG in writing prior to agreement by the Client to these Terms and Conditions the Client agrees that the provisions of these Terms and Conditions shall constitute all of the provisions relating to the Services to be provided to the Client by TTG. No other terms and conditions shall be accepted.

3. Prices

The price payable for the Services shall be the list price of TTG at the Confirmation Date unless otherwise stated.

TTG reserves the right to increase the price from that advertised on the website or in other forms at our discretion and for any reason prior to the course commencement. Where this affects the price payable by the customer and the customer has made payment of the previous advertised price (not including Purchase Orders and Reservations) and does not wish to proceed at the increased price a full refund will be payable.

The price does not include travel, accommodation, meals or other related expenses unless explicitly stated.All prices are exclusive of Value Added Tax, and this will be charged at the appropriate rate.

4. Terms of Payment

Where the Services relate to the provision of a training course, payment by online or phone payment, credit card, debit card or bank transfer is required no later than 20 Working Days before the course start date.  Special arrangements may be separately agreed in the case of late bookings.

Where Services involve other services or goods, payment is required 5 Working Days prior to delivery or as otherwise agreed in writing. TTG is entitled to charge interest at 8% on any overdue payments and invoices as well as levying a late payment fee of £25. 

Where pre-agreed by TTG, payment may be agreed by Purchase Order (from a company based within the UK only). Where payment by Purchase Order is agreed these Terms and Conditions shall remain in full force and no variation to these Terms and Conditions is accepted by TTG whether detailed by the Customer within the Purchase Order or by another means without specific acceptance by TTG  in writing.  

Where an agreement has not been provided in writing any additions or variations to these Terms and Conditions shall be null and void.

5. Training Courses

TTG provides training in conjunction with selected Training Providers.  To the best knowledge of TTG, these Training Providers are suitably qualified and accredited to deliver the training courses offered. The contents of course schedules are intended for general guidance only and do not form any part of a contract.  TTG reserves the right to make any reasonable variations to public and in-house courses, including the content and location of the courses, without notice.

The indication of course availability and location shown on the TTG website is for general guidance and does not form any part of a contract.  Please contact TTG before making any travel or accommodation arrangements as TTG will not be liable for any action that you may take in reliance on the information.

It is the responsibility of the Client to ensure that the delegates meet the prerequisites of the course on which they are booked, and that the course content meets their requirements. TTG will perform the Services with reasonable skill and care. Any other conditions or warranties whether express or implied as to the quality of the Services are hereby expressly excluded. Should learners not meet the pre-requisites for the course, TTG reserves the right to remove them without refund. 

Unless otherwise indicated, all courses are delivered solely in English, and all delegates must be sufficiently proficient in English language before attending a course.

For courses not exclusive to one Client, TTG and its Training Providers reserve the right to refuse admission to the training premises by any person whom they consider in their absolute discretion to be unsuitable for admission onto the training premises or to remove any such person after the commencement of a course, in these instances, no refund will be given.

6. Cancellation, Transfers and Substitutions with respect to Training Courses

TTG reserves the right to cancel or arrange an alternative date for a course.  In such circumstances, TTG will endeavour to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the course fee, but TTG shall not be liable for any other loss or expense arising.

The Client may cancel the course booking by notifying TTG in writing by acknowledged email or by recorded delivery as soon as reasonably practicable.  The Client shall also be deemed to have cancelled the course booking if the delegate does not attend the event.  The Client shall be liable to pay a cancellation fee as follows:

Public Scheduled Courses:

 Days Notice

Proportion of Course Fee Payable

0 – 15 Working Days

100%

16 – 25 Working Days

50%

Privately scheduled Courses (for example on Client’s site):

 Days Notice

Proportion of Course Fee Payable

0 – 25 Working Days

100%

 

 

In the event that the delegate is unable to attend the course booked TTG will endeavour to transfer the delegate to an alternative course.  If this is requested 26 or more Working Days from the start date of the original course, then the only charges applicable will be an administration fee of £20 (plus VAT) plus any difference in the course price.  If a transfer is requested within 26 Working Days, then the cancellation fee above shall be payable.

TTG will endeavour to accommodate requests by the Client to substitute one delegate for another but is under no obligation to do so.  Such requests are subject to the replacement delegate meeting the pre-requisites for the course.  In the event of a substitution, the Client shall pay an administration fee of £50 plus any unavoidable costs relating to the change. This is to cover the cost of name changes with awarding bodies.

For the avoidance of doubt, E-Learning (Online) and Video (Online) courses are included as a Public Scheduled Course and upon course materials and access to E-Learning being provided to the Client, no refund is possible. 

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